Privacy Policy

PRIVACY POLICY

Moi butik protect you as a customer, which means that we handle your personal data in a way that takes care of your privacy. This privacy policy describes what personal information we collect from you through our interactions with you and how we use this information. The Privacy Policy also describes your rights against us and how you can enforce your rights.

You can always contact us if you have questions about our privacy protection and processing of your personal data by sending an e-mail to info@moibutik.se or calling customer service on +46 733 203029

WHAT IS PERSONAL DATA AND WHAT IS A PROCESSING OF PERSONAL DATA?

Personal data is any kind of information that can be directly or indirectly linked to a person who is alive. Examples of personal information are name, social security number, address, e-mail address, telephone number, picture, purchase history etc. A processing of personal data is all that is done with them, such as collection, processing, modification, storage, reading, extradition, de-identification or deletion.

HOW DO WE USE PERSONAL DATA?
We use personal information to conduct our business and deliver the products and services we provide. We also use the information to create a better experience when visiting the website and to inform you about your account and products. In addition, we use personal data for marketing activities and to show relevant ads about our products.

Moi butik processes personal data in order to provide relevant content on the website www.moibutik.se, eg to ensure that content on the website is presented effectively on your device according to your wishes. The processing is necessary to meet our and your legitimate interest in providing information and services on the website. The personal data that is processed is information about how you interact with us, e.g. how to use our services, page response time, download errors, how you reached and left the service, device information, e.g. IP address, browser settings, operating system, platform and screen resolution, national settings and language settings. Personal data is retained from collection and for a period of 36 months thereafter.

Moi butik processes personal data for the purpose of providing a user account at www.moibutik.se to provide access to various services such as news, inspiration and offers, invitations to exclusive events, and digital purchase history. The treatment is necessary to fulfill the agreement with you. If the information is not provided, our commitments cannot be fulfilled and we are therefore forced to deny you membership. The personal data being processed are identity information, e.g. name and date of birth, contact details, e.g. e-mail address, telephone number and postal address, login information, e.g. passwords and similar security information used for account access, as well as purchase history, e.g. products, order value and receipts. The personal data is retained until you as a customer choose to deregister / leave the customer club, purchase history can be retained longer if required by law.

Moi butik processes personal data in order to sell products in the webshop, for example. to manage orders and deliveries and handle complaints and warranty cases. The treatment is necessary for us to fulfill our obligations under the purchase agreement. If the information is not provided, our commitments cannot be fulfilled and we are therefore forced to deny you the purchase. The personal data being processed are identity information, e.g. names and social security numbers, contact details, e.g. postal address, telephone number and email address, and purchase information, e.g. ordered products and order amount. The personal data is retained until the purchase has been completed, including delivery and payment, and for a period of 36 months thereafter in order to handle any complaints and warranty cases.

Moi butik processes personal data for the purpose of selling products in our own stores, e.g. to manage purchases, orders and payments. The treatment is necessary to fulfill the agreement with you. If the information is not provided, our commitments cannot be fulfilled and we are therefore forced to deny you the purchase. The personal data being processed are identity information, e.g. names, contact details, e.g. telephone numbers, payment information, e.g. credit card number, validity date and CVV code, and purchase information, e.g. ordered products and order amount. The personal data is retained until the purchase has been completed, including delivery and payment, and for a period of 36 months thereafter in order to handle any complaints and warranty cases.

Moi butik processes personal data for the purpose of preventing and investigating crimes against the company, e.g. to prevent and investigate threats, thefts and burglaries in our own stores. The treatment is necessary to meet our legitimate interest in preventing and investigating crimes against the company. The personal data being processed are video recordings from camera surveillance. Personal data is retained from collection and for a period of 2 months thereafter.

Moi butik processes personal data for the purpose of improving products, e.g. for handling guarantees, complaints, and for quality and product improvement work. The treatment is necessary to meet our and your legitimate interest in providing faultless products. The personal data being processed are identity information, e.g. name, purchase information, e.g. information about the time of purchase, article number and the case itself. The personal data is retained during the case management period and for a period of 6 months thereafter in order to be able to answer the case in case of follow-up questions from the customer about how the case was handled.

Moi butik processes personal data for the purpose of handling customer service matters, e.g. to communicate with you and answer inquiries that come in to customer service or in other digital channels (including social media) and investigate complaints and support cases. The treatment is necessary to meet our and your legitimate interest in handling customer service matters. The personal data being processed are identity information, e.g. names and social security numbers, contact details, e.g. address, email address and telephone number, correspondence with you and purchase information, e.g. information about the time of purchase, article number and the complaint or case itself. The personal data is retained during the case management period and for a period of 6 months thereafter in order to be able to answer the case in case of follow-up questions from the customer about how the case was handled.

Moi butik processes personal data for the purpose of fulfilling legal obligations such as complying with applicable legislation, e.g. Accounting Act and GDPR. The personal data being processed are identity information, e.g. names, contact details, e.g. address, purchase information, e.g. time of purchase, part number and order amount. Personal data is kept for 7 years according to the Accounting Act.

Moi butik processes personal data in order to promote our products eg. to communicate relevant information about our products and services to you, and for marketing or promotions related to our products, or products and services provided or marketed by our affiliates. The treatment is necessary to meet our and your legitimate interest in marketing our products and offers. The personal data being processed are, for example, name, email address, address and telephone number. The personal information is retained during the customer relationship or until you announce that you no longer wish to receive such communication.

HOW DO WE COLLECT PERSONAL DATA?

We receive certain personal information directly from you, for example when you create an account, subscribe to a newsletter, sign up for an event, buy a product or contact us for customer service. We collect some of the personal information by registering how you interact with our website, for example by using technology such as cookies.

Sometimes we also collect personal data from third parties. Examples of third-party sources, which may vary over time, are payment transaction providers, service providers that provide data to help us customize our marketing on the Internet, and partners we partner with to organize events.

RECIPIENTS OF PERSONAL DATA AND REASONS FOR SHARING YOUR PERSONAL DATA

We will not sell or rent your personal information to other companies. We transmit to, or share your personal information with, selected recipients if necessary for the purpose for which the information has been collected, for example to provide a product or service that you have requested.

Personal data assistants are companies that process personal data on our behalf and on our instructions. These companies must comply with our security requirements in the form of technical and organizational measures in connection with the processing and are not allowed to use personal data for other purposes. We also transfer your personal data with companies or authorities that are independently responsible for personal data, that is to say, determine the purpose and the means for processing the personal data. When your personal information is shared with a company or government that is independently responsible for personal data, their privacy policy applies.

Moi butik shares your personal information with suppliers or subcontractors to fulfill agreements with you and for other purposes set forth in this privacy policy. We share your personal information with companies that help us with marketing and IT services. When providing personal information for a purchase, we share it with banks and other payment transaction and financial services providers. We also employ companies to provide delivery of products that need access to personal data in order to provide these services. We may also disclose personal information to authorities if we are required to do so by law.

HOW CAN YOU CHECK YOUR PERSONAL DATA?

You can access all your personal information collected by the Moi butik by contacting us by phone or the address found in the Contact Us section below. You can also contact us via the heading My personal data at www.moibutik.se. We respond to requests for access or deletion of your personal data within 30 days.

HOW LONG DO WE SAVE YOUR PERSONAL DATA?

We store your personal information in a form that allows you to identify you only for as long as is necessary for the purposes of the processing. We process and save your personal data as long as it is necessary to carry out our contractual obligations towards you. We also store your personal data for other purposes, such as accounting, fraud prevention or money laundering. For these purposes, personal data is only stored for as long as is necessary for the purposes or as required by applicable law.

WHAT RIGHTS DO YOU HAVE?

Right of access: You have the right to receive information about what personal data about yourself that Moi store processes, including the purposes of the processing, the recipients or categories of recipients to whom the personal data has been or is to be disclosed, as well as a copy of the personal data that is during treatment. It does not cost to get this information and a copy of the personal data. Please note that if you request access to your personal data, we may request additional information about you to enable efficient processing of the request and that the personal data is provided to the right person.

Right to Correction: You have the right to receive incorrect personal information that concerns you corrected. You can also correct incorrect or incomplete information about yourself.

Right to delete ("the right to be forgotten"): You have the right to have your personal data deleted without undue delay if any of the following conditions apply:

If the data is no longer needed for the purposes for which it was processed

If the treatment is based solely on your consent and you withdraw your consent

If the processing is for direct marketing and you object to the data being processed for this purpose

If you oppose data processing that occurs after a balance of interest and there are no justifiable reasons that outweigh your interest

If the personal data has been processed illegally

If deletion is required to fulfill a legal obligation

However, Moi store may refuse to comply with a request for deletion when the personal data is processed for the following reasons:

To exercise the right to freedom of expression and information

To fulfill a legal obligation

To be able to establish, enforce or defend legal claims

In these cases, we ensure that the personal data we process or are required to store is no longer used for other purposes.

Right to object: You have the right at any time to object to the processing of your personal data based on Moi's legitimate interests. In that case, we will no longer be able to process your personal data unless we can prove justifiable reasons that outweigh your interests, or if the processing is for the determination, exercise or defense of legal claims.

Right to restrict processing: You have the right to require that our processing of your personal data be restricted if any of the following options apply:

You dispute the accuracy of the personal data, for a period of time that allows us to check whether the personal data is correct.

The processing is illegal and you object to the deletion of personal data and instead request a restriction on their use.

We no longer need the personal data for the purposes of the processing, but you need them to be able to establish, enforce or defend legal claims and request that we therefore not delete them.

If you have objected to the processing of your personal data, you can request limitation of processing during the time we need to check whether our legitimate reasons outweigh your legitimate reasons for the termination of the processing.

If the processing has been restricted in accordance with one of the options above, we may only, in addition to storage, process the personal data with your consent, or process it to establish, enforce or defend legal claims or to protect the rights of another natural or legal person.

Data Portability: You have the right to have the personal data you have provided to us transferred to another personal data controller in cases where the processing is based on your consent or on an agreement where you are a party. Another condition is that the transfer is technically possible.

Right to lodge a complaint with a supervisory authority: You have the right to or receive information on how to exercise your rights or lodge a complaint about the processing of your personal data by contacting the supervisory authority of your home country.

HOW DO WE USE COOKIES AND OTHER SIMILAR TECHNOLOGIES?

Moi butik uses cookies and similar technologies to provide its website and to facilitate the collection of data. Cookies are small text files that are transferred to your device. The website uses two different types of cookies: temporary cookies that are only stored temporarily and disappear when you shut down your browser, and durable cookies that are saved for future visits. We use cookies to analyze the performance of the website, adapt it to your preferences and to analyze your use of the services. We also use cookies to target relevant marketing to you. The functionality of the website is to some extent dependent on temporary cookies, for example to facilitate navigation on the website and in the online store. For more information on how we use cookies and similar technologies, please refer to our cookie policy.

You can change the settings in your browser or device to manage the use and scope of cookies. Use the help feature in your browser or device to learn more about changing these settings. For example, you can choose to block all cookies, only accept first-party cookies, or delete cookies when you close your browser. Please note that some features of our website do not work optimally if you block or delete cookies.

CONTACT US

Moi butik , registered with the Swedish Companies Registration Office as Malmö Social Club AB with corporate identity number 559133-4213 and the address Vikingsbergsvägen 8, 21774 Malmö is the data controller for the processing of your personal data. We comply with Swedish data protection legislation. Comments or questions regarding this Privacy Policy or questions regarding Moi Store's processing of your personal data may be sent to:

Moi butik
Att: Customer Service
Vikingsbergsvägen 8, 217 74 Malmö
Info@moibutik.se
Phone: +46 (0)733 203029

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